Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Auna Richardson

March 2, 2023

5  out of  5 rating by Auna Richardson
"Renee was a absolutely wonderful to work with! My new coverages were setup the same day I called. She provided me with all the information I needed to select the best insurance for my needs. I'm so happy to be back with State Farm and I could not recommend a better office/staff to work with. Thank you again!"

Randall Webb

March 2, 2023

5  out of  5 rating by Randall Webb
"Whenever someone calls their insurance company with a claim they are always under stress. My experience with Cindy Puckett's office is that no matter who answers the phone they are always helpful, concerned, empathetic, positive, knowledgeable and professional. I couldn't ask for more in terms of help and support from my insurance company."

Anderson Miller

February 21, 2023

5  out of  5 rating by Anderson Miller
"Every person at this office is very helpful and attentive and goes out of their way to make sure you get the help you need when you need it. Couldn't ask for better service when it comes to insurance."

Lora M

February 13, 2023

5  out of  5 rating by Lora M
"Monique was very helpful and responded quickly, which made getting an insurance policy such an easy process!"

Ken Wilkinson

January 18, 2023

5  out of  5 rating by Ken Wilkinson
"Cindy has been my agent for years. The office staff is awesome but Michelle goes above and beyond with a very personal touch. She is one of the best customer support people I have ever dealt with."

Paul Mozzi

January 12, 2023

5  out of  5 rating by Paul Mozzi
"Cindy and her team do an excellent job!"

Angela Roland

January 11, 2023

5  out of  5 rating by Angela Roland
"Very professional agents... I love this insurance company, they give the human touch💖💞💞💞💞🙏"

Dave Hurst

January 10, 2023

5  out of  5 rating by Dave Hurst
"I’ve been a customer with Cindy Puckett, and her amazing staff for 20 years now. I believe in supporting business that support me. This is what Cindy, and her staff do. They provide support at your best, and worst moments. I will never question their loyalty. They will always have my business. Thank you, Dave"


January 3, 2023

5  out of  5 rating by cameron
"My Rep Sandy has been extremely personable and helpful. She gets back to me immediately and cares deeply to make sure I’m getting taken care of. My service has been fantastic with this branch"

Holly Boudreau

December 21, 2022

5  out of  5 rating by Holly Boudreau
"So knowledgeable and kind!"

R. Murphy

December 20, 2022

5  out of  5 rating by R. Murphy
"Moving is stressful and Cindy Puckett’s office made the transition super easy. I knew what they needed, worked with me to add some new protections, and they contacted my previous State Farm agent to transfer the policy. I can’t recommend them enough!"

Ellen Butrum

December 19, 2022

5  out of  5 rating by Ellen Butrum
"Monique really worked with me to get the best plan for me and my family. She was patient and listened as I talked my way through the different policies. I feel very confident that with her help I have made a very positive decision moving forward. Thanks for all your help Monique!!"

Greg Jimenez

December 16, 2022

5  out of  5 rating by Greg Jimenez
"Cindy and her her is always so helpful and nice. Well done!"

jeremy cantu

November 28, 2022

5  out of  5 rating by jeremy cantu
"Very friendly and personable! 😊"

Kristi Layden

November 28, 2022

5  out of  5 rating by Kristi Layden
"Cindy Puckett and her team are a joy to work with! Always so helpful, knowledgeable and makes the insurance process a little easier!!"

Kim Smith

November 23, 2022

5  out of  5 rating by Kim Smith
"Renee thanks for being so helpful with my insurance needs!!!"

Talia Mccord

November 22, 2022

5  out of  5 rating by Talia Mccord
"Every person I have encountered at Cindy Puckett State Farm have been very professional and helpful. They seem to really care about their clients!"

Chereta Woods

November 16, 2022

5  out of  5 rating by Chereta Woods
"State Farm Ins 4461 Lebanon pk Hermitage Tn The representative/agent did an outstanding job at explaining our auto and home Ins coverage that was needed and available thru their Company. We were able to get more coverage at a lesser price than what we were paying at another Ins Company. The representative was so polite, extremely knowledgeable of her job and pleasant to work with. Thanks State Farm for being "Like a Good Neighbor"!!😉"

Anthony Caraballo

November 9, 2022

5  out of  5 rating by Anthony Caraballo
"Can’t put it in words but Monique is absolutely amazing. She is thoughtful and so helpful. Always wanting what’s best for the customer. No matter if the join State Farm or leave. Hands down one of the best customer service experience I have had in a very long time. So thank you."

Melody Blaylock

November 7, 2022

5  out of  5 rating by Melody Blaylock
"Renee and Jody are fabulous..Renee went out of her way to reach out to help us settle a renters insurance situation..thanks to her all is good.."

Lori Janko Wilke

March 28, 2022

5  out of  5 rating by Lori Janko Wilke
"Cindy is a great insurance agent. State Farm's rates are excellent too!"

Breanna Snipes

December 30, 2021

5  out of  5 rating by Breanna Snipes
"I had moved states and did not realize I had to get my insurance changed, but this office took no time in helping me get this fixed asap once I asked for help. They not only helped, but educated me on what I was getting, why I was getting it, and got me the best price/explained what it was I was paying for. I liked that they text me personally because, due to me working, it was the easiest and most effective form of communication to get the job done so fast. I could not afford to drive without insurance. They really went above and beyond. I’ve always been on my parents’ plan so to get me taken care of and now on my own plan at such a great price I am truly grateful."

Chris Matthews

December 8, 2021

5  out of  5 rating by Chris Matthews
"I drive past 3-4 State Farm agents just to get to Cindy and her team. The customer service begins when you walk in the door with Hailey and the entire team is helpful no matter if in person or on the phone. Hands down the best insurance agency I’ve dealt with. Also, almost half the price of my last agency and with the more coverage."

Robert “Robby” Martin

August 21, 2021

5  out of  5 rating by Robert “Robby” Martin
"Great group of ladies!"

Terri Lee

August 16, 2021

5  out of  5 rating by Terri Lee
"This office never disappoints!!! They are always willing to help whenever we call!!!"