State Farm® Insurance Agent Cindy Puckett
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Judy Steenbock
May 12, 2025
5
out of
5
rating by Judy Steenbock
"I was shopping around for less expensive car insurance and was contacted by Renee Webber from State Farm. I shared with her my insurance coverage for my car, home and umbrella. She was very thorough and helpful and was able to provide me with the same auto coverage for substanshaly less and more comprehensive coverage for my home as well as the umbrella. All in all, it was a win win for me. My premiums went down and the insurance coverage was better. Would highly recommend dealing Cindy Puckett Agency with State Farm."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Doug Smittkamp
April 30, 2025
5
out of
5
rating by Doug Smittkamp
"I recently received a large rate increase from another insurance company. A neighbor suggested I talk with Renee. She went above and beyond to quickly get me covered and at a substantial savings. She even took emails and texts over a weekend to insure my coverage never lapsed."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Renee and our office; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Anthony Sallee
April 30, 2025
5
out of
5
rating by Anthony Sallee
"Always a pleasure working with you all. I’ve been a loyal customer for many many years now."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Azin Erfani
April 18, 2025
5
out of
5
rating by Azin Erfani
"responsive and attentive to your needs!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Amiee Blasko
March 21, 2025
5
out of
5
rating by Amiee Blasko
"I recently purchased a car in Tennessee after moving here a few months ago and Monique was wonderful with helping me set up my new insurance policy on my car. She answered all of my questions in a very timely manner, and with great ease, the process was seamless!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Monique in our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
frank acquaviva
March 17, 2025
5
out of
5
rating by frank acquaviva
"Renee was a pleasure to work with. Changing our car and homeowner insurance was a breeze!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Christine Bathe
March 14, 2025
5
out of
5
rating by Christine Bathe
"Monique was so helpful to me! She was patient with my sow responses and went above and beyond!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Keith Sherry
March 11, 2025
5
out of
5
rating by Keith Sherry
"We have been customers of Cindy Puckett’s office all of the 19 plus years of living here in Hermitage. This is a top notch office and are always going above and beyond for their customers. The office manager Renee and her husband Greg are great people and do an outstanding job!! They’ve even done some quotes and things AFTER hours. I’m proud to be a client and friend of this office! WELL DONE!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! I am so glad to hear that you received such great service from Renee and Greg. We appreciate your review and thank you for being such a loyal customer. "
Jim St. Charles
February 4, 2025
5
out of
5
rating by Jim St. Charles
"Renee did a great job of finding both auto and homeowner policies that not only made sure our coverages were sufficient but also at a price we were happy with.We are looking forward to working with her on any other insurance needs in the future."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Darlene Parker
January 14, 2025
5
out of
5
rating by Darlene Parker
"I received a lot of detailed information in regards to not only my car. But also coverage for rental insurance. Thank you so much for the help"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
NashOrleans
January 7, 2025
5
out of
5
rating by NashOrleans
"No matter what the issue, no matter what the question, I’ve always had excellent service from Cindy Puckett and her office. They check up on me make sure everything’s going OK and also have answered all of my questions and insured. My claims and issues were handled properly, professionally, and quickly. I’ve also looked at the other reviews posted and if they’re negative, I then look at the reviewer to see if they are chronic complainers or not. Based upon my review of the reviews, Cindy‘s office doesn’t have anything below a four. As long as Cindy is around, I will be her client. She has secured my family insurance."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Sara Trimeloni
December 28, 2024
5
out of
5
rating by Sara Trimeloni
"Renee made my transition moving from AZ to TN smooth and easy. Even checked in to see how the cross county drive went with my pets."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Nathan Hansen
December 10, 2024
3
out of
5
rating by Nathan Hansen
"Although rated low. ( it’s just insurance) not the personal. Great people working for Cindy and Renee is a great."
We responded:
"Thank you for taking the time to share your feedback. We are sorry to hear your experience didn't meet your expectations. Providing excellent insurance services is our top priority, please contact me directly so I can address your concerns and work towards a resolution. Your satisfaction is important to us, and we hope to have the opportunity to improve."
Linda Bush
November 5, 2024
5
out of
5
rating by Linda Bush
"Cindy is very professional and the sweetest and person I’ve ever dealt with on insurance. I had Progressive prior and there is no comparison, she by far outshines them! State Farm is lucky to have her."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Thad Jones
November 1, 2024
5
out of
5
rating by Thad Jones
"As a general rule, I do not usually comment of interactions I have in the business community. However in my latest interaction with Renee Webber with State Farm’s Cindy Puckett agency, my expectations were exceeded and pleasantly so. I started this interaction at the last minute, on a Friday the had to either be complete by Monday or not at all. This was an Auto policy and qualification of a Homeowners and Personal Umbrella Policy. Ms. Webber went way beyond my expectations to accommodate me, including communication through the weekend to make this happen. I could not be more satisfied with the outcome of this transaction and highly recommend that is you have any insurance needs, that you reach out to the Cindy Pucket Agency and Renee Webber. Thad"
We responded:
"Thank you for your 5-star positive review. We are delighted to hear that we exceeded your expectations and that we were able to help. Clear communication and availability, even over the weekend, are priorities for us because we want to make sure that everything goes smoothly for our customers. Your satisfaction means everything and we are happy you are a client. I am glad that Renee was able to help."
John
October 11, 2024
5
out of
5
rating by John
"My experience at Cindy Puckett State Farm was very pleasant. Rene, Anna and Michelle were welcoming, friendly and helpful. Rene explained the various items of the policies in a clear and thorough way, answering all of my questions."
We responded:
"Thank you for your review. We are thrilled you had such a great experience. We look forward to continuing providing you with excellent service. Thank you for your business."
Sharonda Lee
May 21, 2024
5
out of
5
rating by Sharonda Lee
"I love State Farm! Monique has been a life saver for all my questions and insurance needs! Thank you for all you do to make things go so smoothly!!"
We responded:
"Thank you for your kind words. We are thrilled to hear that Monique has been such a big help with your insurance. We strive to provide the best service possible. Please don't hesitate to reach out if you need any further assistance. "
Teresa Cole
May 21, 2024
5
out of
5
rating by Teresa Cole
"Always helpful and informed and fast! Love this office!"
We responded:
"Thank you so much for your wonderful review. We pride ourselves on our customer service and educating insureds. We appreciate your kind words. "
David Hale
April 12, 2024
5
out of
5
rating by David Hale
"Been working with Cindy Puckett for years now and really can't say enough good things. Always been helpful assisting us with all things insurance and being able to do so effortlessly leaves me with a sigh of relief. You want to go to the office? It's great. You just need something covered quickly? It's great. Call, text, email, or appointment has always been a delight."
We responded:
"Thank you so much for your kind words! We are thrilled to hear that our service has been great and that it is easy to do business with my office. If you need anything else, please reach out. We are here to help!"
Lucas Gobble
April 2, 2024
5
out of
5
rating by Lucas Gobble
"Renee was outstanding!!! All around excellent customer service. She helped me understand my policy and answered any questions I had regarding it. I am extremely grateful for her assistance regarding my policy!"
We responded:
"Thank you for your glowing review! We are delighted to hear that Renee provided outstanding service and answered your questions. If you need anything else, don't hesitate to reach out. We are here to help!"
Kelly Tomberlain
March 3, 2024
5
out of
5
rating by Kelly Tomberlain
"Very attentive to time sensitive items. Someone always there to answer the phone. Great bunch of folks."
We responded:
"Thank you for your positive review. I am delighted to hear that you had a positive experience with my office. Being available to answer the phone and help with what you need is a top priority for us. We are committed to providing excellent customer service. Thank you and feel free to contact us if you need anything else. "
Zac Robinson
February 13, 2024
5
out of
5
rating by Zac Robinson
"Cidney is a lifesaver! She helped me reduce my car insurance from progressive’s $180 to State Farm’s $120 per month, all while maintaining my coverage. She made the whole process easy and we were done in a matter of minutes highly recommended."
We responded:
"Thank you for your kind words. We are thrilled to hear that we were able to save you money on your insurance and to make the process so easy. We strive to provide our customers with the best possible service and value. We are here to help so don't hesitate to reach out if you need assistance."
Johnice Ellis
January 22, 2024
5
out of
5
rating by Johnice Ellis
"Renee was Awesome! She demonstrated excellent customer service by being patient and helpful with my questions. This ensured I understood the terms of my policy. Thank you again for your assistance today!"
We responded:
"We are delighted to hear about Renee's outstanding customer service. Renee is an excellent team member who goes above and beyond to help make sure you understand what you have. Thank you for your review. "
zachary metzler
December 28, 2023
5
out of
5
rating by zachary metzler
"Always extremely helpful, answers the phone every time, and it's quick to get stuff done."
We responded:
"Thank you for your positive feedback. We are glad to hear that our service is consistently helpful. We try to go above and beyond to help all our clients. Thank you for your review. "
Ian Manning
December 27, 2023
5
out of
5
rating by Ian Manning
"I truly felt like I was receiving expert and professional help. They service was extremely fast and was so informative!! Definitely recommend!!"
We responded:
"We are delighted to hear about your positive experience with our professional assistance. Providing fast and informative service is one of our top priorities @ Cindy Puckett State Farm, and we are thrilled that we were able to meet your expectations. Thank you for taking the time to share your feedback with us. We are here to help whenever you need us!"